Refund Policy

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Introduction

Thank you for choosing Webtronomy! We are committed to providing high-quality digital services, including Logo Design, Web Design, E-commerce Development, SEO, Branding, Digital Marketing, Mobile Application Development, and more. We understand that sometimes expectations may not be met, and we want to ensure our clients feel secure and satisfied with the services we offer.

This Refund Policy outlines the terms under which refunds may be requested, the processes for requesting a refund, and the circumstances under which a refund will not be granted. Please read through this policy carefully, as it is designed to ensure both Webtronomy and our clients are aligned in expectations and responsibilities. By engaging our services, you agree to these terms.

Services Covered

• Logo Design
• Web Design & Development
• E-commerce Solutions (WordPress, Shopify, etc.)
• SEO Services
• Branding & Digital Marketing
• Mobile Application Development
• Animation and Video Services

Conditions for Refunds

• Project Cancellation: If the project has not yet begun and you choose to cancel, a full refund will be issued, minus any applicable administrative fees.
• Service Dissatisfaction: If you are not satisfied with the initial concepts or drafts we provide (for services like Logo Design or Web Design), you may request a refund within the first 10 business days of project initiation. Refunds will not be issued for dissatisfaction with final work once completed.
• Delayed Deliverables: If Webtronomy fails to deliver the agreed-upon work within the agreed timeframe, you may request a partial or full refund based on the work that remains undelivered.
• Payment Issues: In the event of a double charge or incorrect billing, we will issue a full refund for the extra charges.

Non-Refundable Situations

• Work Completed: Once we’ve completed your website, logo design, or other project deliverables, no refund will be issued.
• Already Provided Services: If we’ve begun or delivered any part of the service (for example, initial consultation, development work, or design drafts), refunds will not be issued unless otherwise specified.
• Third-Party Payments: If payments are made to third-party service providers (for instance, hosting, domain purchases, or third-party tools), Webtronomy cannot provide refunds for those fees.
• Client-Caused Delays: If delays occur due to the client’s failure to provide necessary materials or feedback in a timely manner, we will not issue refunds.

Requesting a Refund

If you believe you are entitled to a refund, please follow the steps outlined below:

Step 1: Contact Webtronomy

Send a refund request via email to info@webtronomy.com, or use the contact form on our website. Please include:

• Your full name and project details (e.g., project name, contract number).
• A detailed explanation of why you are requesting a refund.
• Documentation (such as emails, screenshots, or other evidence) that supports your claim.

Step 2: Refund Review

Once we receive your request, we will review the situation and determine if the refund criteria are met. Refund requests will be processed within 7–14 business days, depending on the complexity of the situation.

Step 3: Refund Decision

You will receive a response from our team explaining whether your refund request has been approved or denied. If approved, we will process the refund based on your original payment method.

How Refunds Are Processed

Once your refund is approved, we will initiate the payment back to the original payment method used:

• For Credit/Debit Card Payments: Refunds will be processed to the same card used for the transaction.
• For PayPal Payments: Refunds will be processed to the same PayPal account used.
• For Bank Transfers: Refunds will be made to the original bank account from which payment was made.

Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment method.

Partial Refunds

In some cases, such as when a portion of the project has been completed, we may offer a partial refund. The refund amount will be calculated based on the work already done and the stage of completion at the time of cancellation.

Dispute Resolution

If you disagree with our refund decision, we encourage you to reach out to us directly to discuss the matter. If an amicable resolution cannot be reached, the matter will be escalated for mediation. We aim to resolve all disputes in a fair and reasonable manner.

Amendments to the Refund Policy

Webtronomy reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated. By continuing to use our services, you agree to the revised policy.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please feel free to contact us:

Email: info@webtronomy.com

Phone: (855) 316-3004

Address: 701 West Georgia Street, 15th Floor, suite 1524, Vancouver, BC V7Y 1C6, Canada